Customer Care Submission Form
Please submit your inquiry with as much of the requested information as possible to help us serve you faster.
Name
Email Address
*
We will use this email address to contact you regarding your inquiry.
In the 'Describe Your Issues In Detail' section below, please indicate if you created an account with us using a different email address.
Platform
Select One
Desktop Computer
Laptop Computer
Tablet (iPad)
Tablet (Other)
Mobile Phone
Other
Operating System
Select One
Windows XP
Windows Vista
Windows 7
Windows 8
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
iOS (iPhone)
Android
I Don't Know
Other
Internet Browser
Select One
Internet Explorer 6
Internet Explorer 7
Internet Explorer 8
Internet Explorer 9
Internet Explorer 10
Mozilla Firefox
Google Chrome
Safari
I Don't Know
Other
Exact Website of Download
*
Method of Payment
Select One
Credit Card
Gift Card
Code
Combination of Payment Methods
Case Sensitive Code (If Applicable)
Product (e.g."Song Title" or "Album Title")
Error Message (If Applicable)
Issue You’re Experiencing
*
Describe Your Issue In Detail
*
Please note that this is not a live chat. We will respond to your inquiry within one business day.